Refund policy
RETURN & REFUND POLICY
Last Updated: May 2026
At Kittblack, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
RETURNS
You may request a return within 14 days of receiving your order.
To be eligible for a return:
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The item must be unused, unworn, and in its original condition
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The item must be returned in its original packaging
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Proof of purchase or order confirmation is required
Items that are not eligible for return include:
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Final sale items
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Gift cards
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Personalized or custom-made products
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Hygiene-sensitive products where applicable
We reserve the right to refuse returns that do not meet these conditions.
DAMAGED OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, include:
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Your order number
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Clear photos of the product and packaging
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A brief description of the issue
Once reviewed, we will provide a replacement, store credit, or refund where applicable.
RETURN PROCESS
To initiate a return, please contact our support team at:
Please do not return items without prior authorization.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
REFUNDS
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
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Refunds will be issued to the original payment method
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Processing times may vary depending on your bank or payment provider
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Please allow 5–10 business days for the refund to appear
Shipping costs are non-refundable unless the return is due to our error.
ORDER CANCELLATIONS
Orders may only be canceled within 12 hours of placement. Once an order has been processed or shipped, it can no longer be canceled.
LATE OR MISSING REFUNDS
If you have not received your refund:
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Check your bank account again
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Contact your credit card provider
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Contact your bank, as processing times may vary
If you still have not received your refund after completing these steps, please contact us at:
CONTACT US
For any questions regarding returns or refunds, contact us at:
Kittblack